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888-988-5560 Mon-Fri 9am - 5pm Pacific

Orders Shipping & Returns

  • We ship everything through UPS SurePost, which involves last-mile delivery by USPS. Standard shipping leaves our Los Angeles warehouse within 48 hours, and typically arrives within 2-8 days. Expedited orders are processed the same day for orders placed before 12 pm PST, or the following day if placed after 12 pm PST, and typically arrive in 2-3 days via UPS 2nd Day Air. Orders placed over the weekend and major holidays are fulfilled the next business day.
  • You can track your package by clicking “track my order” in your shipping confirmation email. It will take a day or two for your tracking information to populate.
  • We currently ship to the 50 states, Puerto Rico, and Canada. We currently do not ship internationally.
  • No, order totals do not include customs duties and taxes on orders shipping to Puerto Rico and Canada– customers are responsible for paying these fees upon delivery. Buck Mason will not be able to refund or price adjust based on these fees. The fees are determined and managed by the destination country’s import laws based on the ordered content and value. Payment of these fees are necessary to release your order from customs. For more information, please contact your local customs office.
  • For online orders, if you receive a damaged, defective or incorrect item, reach out to us at help@buckmason.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!
  • If you see an error in your shipping address or want to modify/cancel your order, please call us at 888-988-5560 or email us at help@buckmason.com as soon as possible and we'll try our best to help out. We fulfill our orders as quickly as possible and cannot promise that we’ll be able to stop your package from being sent out in time to change the address or cancel.
  • Please take a look at your tracking number to make sure there wasn't a delay before reaching out to us at help@buckmason.com. Please also check with your neighbors to see if they may have accidentally picked up your package.
  • Sorry, we currently do not offer a gift option, but we do have gift cards.
  • We offer gift cards in both physical and digital forms. Both can be redeemed either in store or online with the unique code located either on the physical gift card or in the email you receive with the digital gift card. Physical gift cards purchased online will be shipped within 48 hours and received in 2-8 business days, unless expedited. Digital gift cards will be emailed shortly after check out is completed online. Coupons and discounts cannot be applied to Gift Card purchases. Gift Cards are non-refundable and can only be redeemed online and in-store. Sales tax will not be applied to Gift Card purchases. If other merchandise is included in your order, tax will apply only to those items.
  • All Day, All Week, All Year. We accept returns within 365 days of your purchase for a full refund. All return items must be unworn, unwashed and undamaged with original tags still intact. Return shipping is complimentary within the US.

    All items are inspected upon receipt to identify potential misuse or abuse of our return policies, and any item in unsuitable condition will be sent back to you. We do not provide complimentary return shipping for those outside of the US. Customs duties and taxes are non-refundable through Buck Mason.

    The above applies to all purchases excluding special events, where return policy will be indicated on your receipt.
  • We accept exchanges for the same item in a different size or color. If you’d like to purchase a different item, you may return the original item in accordance with our return policy and place a new order or call our Customer Experience team for support at 888-988-5560.

    The above applies to all purchases excluding special events, where return policy will be indicated on your receipt.
  • To get started on a return or an exchange, please fill out and use the Return/Exchange form and pre-paid return label enclosed in your package. Drop your package off to your local UPS store and we’ll take care of the rest.

    You will receive a confirmation email when your return has been processed or when your exchange ships. Alternatively, you can make returns and exchanges at any Buck Mason store.

    The above applies to all purchases excluding special events, where return policy will be indicated on your receipt.
  • Returns are typically processed within 3-5 days of their arrival at our warehouse. You will receive a refund receipt via email when your refund is processed. Refunds are generally posted to bank accounts within 2-3 business days.

    Please take note of your tracking info so you can track the status of your return package.
  • Once your package is received, exchanges are processed and shipped within 2-4 days. You will receive a confirmation email with new tracking information enclosed as soon as your exchange item ships.
  • Afterpay is a service that offers you the ability to make purchases now and pay for them in four equal installments, due every two weeks, without any interest. The first installment payment is made at the time of purchase.
  • To use Afterpay, just shop our website like you normally would and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order – easy!

    Afterpay is only eligible on orders between 35.00 USD and 1,000.00 USD. Afterpay can’t be used towards gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately. Once Afterpay has approved an order, the order details and order value cannot be changed. If items are not in stock or cannot be fulfilled, a refund is issued for them. Afterpay does not support adding items or changing the shipping address for orders that have already been placed. Customers need to place a new order for additional items.

    You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.Your payment schedule will be emailed to you. If you fail to make a payment, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid, but the late fees will not exceed 25% of the total order.

    For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form.
  • Afterpay returns follow our standard return process. Refunds on orders placed using Afterpay will first be refunded from Buck Mason to Afterpay, and then to you. We cannot provide refunds in the form of cash or store credit.

Retail & Sizing

  • Sizing varies between styles. Check out our "Size Guide” with detailed product measurements on each product page. Additional fit information is included in the product description and details.

    If you have any sizing or fit questions, please reach out to us at style@buckmason.com and one of our stylists will assist you.
  • Yes, all jeans and pants purchased in stores at full price are eligible for our free hemming services and can be picked up in stores within 5 business days. Please note that our complimentary services do not include tapering or cinching - only hemming. Jeans and pants purchased online are not eligible to be mailed in for hemming, but you are more than welcome to visit your nearest Buck Mason physical store to drop off your pants for measurements and hemming.
  • We have two denim fits: Slim and Standard. Our Slim Fit is straight through the thigh and tapers at the knee. Our Standard Fit has more room in the thigh and stays straight through the calf. Email us at style@buckmason.com to speak with one of our stylists for more clarification.
  • Pima and Slub are the most similar, both being made of 100% cotton. A Slub is a build up of cotton along the fabric, resulting in the tiny horizontal stripes that you will notice throughout our slub fabric. There’s a nice texture when it comes to slub fabrics that you can really feel. The thickness and loosely knitted nature of slub tee subtly varies throughout the shirt, allowing it to really drape over your body when you put it on.

    Alternatively, there's Pima. Pima tees are more of a modern type of manufactured cotton. Pima tees have essentially eliminated slubs from appearing on the fabric. Instead of texture, you get a smooth hand feel. The fabric is wound tighter and more evenly compared to slubs, so these garments will hang off your body. Also, it's worth a mention that the colors available for Pima tees are arguably a bit more saturated than our Slub tees.

    Lastly, there's the Tri-Blend. Our Tri-Blend is a mixture of mostly cotton 55%, polyester and rayon. The result is a tee that feels a little bit heavier than our 100% cotton Slub and Pima alternatives. When it comes to fit, these tees are cut closer to the body, and they’re more athletic than the others. They’re also pretty great when it comes to resisting wrinkles.
  • For sure. Reach out to us at help@buckmason.com to request a pre-paid return label. Please include the address you will be shipping from, as well as your order number in your email.
  • Definitely. We accept returns and exchanges from online orders up to 365 days from the date of purchase at all of our locations. Make sure to have your order number handy.

Other FAQs

  • You may have noticed that we don’t slash our prices to move clothes off the shelf during sale season, or any season. That’s because we’re committed to high quality and good fit, 365 days a year. If you’ve found a coupon code online, chances are it is not an official Buck Mason coupon code. We will not honor any coupons that are not official or approved by Buck Mason.
  • Here at Buck Mason, we are constantly working to improve on the quality of our products. This means questioning, testing and refining our process time and again so that we can provide our customers with garments that last for the long haul. At times, this means producing garments locally within the US, while other times, it means finding best-in-class partners across the world. The decision to produce some of our products overseas was made so that we can deliver the highest quality garment that customers expect of Buck Mason.
  • For press inquiries please contact media@buckmason.com.
  • We have a curated set of affiliate partners and are always looking to consider new additions to our network. Read more about our affiliates program here.
  • Our products are only available on buckmason.com and our stores. However, we do accept bulk orders on a case by case basis. Email us at help@buckmason.com.
  • All of our active roles are posted on our Careers page. Please submit all job applications directly through the Careers page to make sure your application gets to the right person.