FAQ

Orders Shipping & Returns

• What is your return policy?

  All Day, All Week, All Year. We accept returns within 365 days of your purchase for a full refund. All return items must be unworn, unwashed and undamaged with original tags still intact.

  
  

  Returns to any Buck Mason store location are free of charge. Find your nearest store here.

  
  

  If you prefer to exchange your goods or return by mail, click here. Note: a $6 flat-rate fee per return package will be deducted from your refund.

  
  

  If you would like to exchange your item, no return fee will be charged. Just fill out the exchange columns on your packing slip and we’ll be happy to send you a replacement.

  
  

  If items arrived damaged or the incorrect item was sent, please contact us via text at 888-988-5560 and we will rectify the situation free of charge.

  
  

  For international returns, all return shipping is the responsibility of the customer. To initiate an international return, please contact us at help@buckmason.com.

  
  

  You may also reach us with any additional questions via text or phone at 888-988-5560 or email at help@buckmason.com.

  
  

  Items purchased at a Buck Mason outlet location are final sale and may not be returned for any reason.

• When will my order ship and arrive?
  We ship all domestic orders through Maergo, which involves last-mile delivery through their courier partners. Standard shipping leaves our Dallas warehouse within 48 hours, and typically arrives within 8 business days. Expedited orders are processed the same day for orders placed before 1 pm CST, or the following day if placed after 1 pm CST, and typically arrive in 2-3 days via UPS 2nd Day Air. Orders placed over the weekend and major holidays are fulfilled the next business day. Please note that orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. We fulfill orders from our retail store and shipping warehouse.
  
  Buck Mason wants to ensure every order you make is safely and securely delivered. For this reason, any expedited order (Next Day Air or Two-Day Delivery) with a value of $500 and over will require a signature with delivery.
  
  
• Where can I find my tracking?
  You can track your package here.
• Where do you ship?
  We currently ship within the United States and the following international countries: Australia, Austria, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom.
• Are taxes, duties and customs included in my order?
  International taxes, border clearance fees, tariffs and value-added tax (VAT) will be calculated into your final order total during checkout. They are based on the individual product's country of origin and the classification of that merchandise and calculated by our shipper in accordance with the destination country’s tax regulations. No further fees will be charged at the time of delivery.
• Do you have a 'gift' option?
  Sorry, we currently do not offer a gift option, but we do have gift cards.
• Can I update my address, modify my order or cancel my order after it has been placed?
  If you see an error in your shipping address or want to modify/cancel your order, please call us at 888-988-5560 or email us at help@buckmason.com as soon as possible and we'll try our best to help out. We fulfill our orders as quickly as possible and cannot promise that we’ll be able to stop your package from being sent out in time to change the address or cancel.
• What if my package is lost?
  Please take a look at your tracking number to make sure there wasn't a delay before reaching out to us at help@buckmason.com. Please also check with your neighbors to see if they may have accidentally picked up your package.
• How can I redeem my gift card?
  We offer gift cards in both physical and digital forms. Both can be redeemed either in store or online with the unique code located either on the physical gift card or in the email you receive with the digital gift card. Physical gift cards purchased online will be shipped within 48 hours and received in 2-8 business days, unless expedited. Digital gift cards will be emailed shortly after check out is completed online. Coupons and discounts cannot be applied to Gift Card purchases. Gift Cards are non-refundable and can only be redeemed online and in-store. Sales tax will not be applied to Gift Card purchases. If other merchandise is included in your order, tax will apply only to those items.
• How long does an exchange take?

  Once your package is received, exchanges are processed and shipped within 2-4 days. You will receive a confirmation email with new tracking information enclosed as soon as your exchange item ships.

  
  

  To start your exchange, click here.

• What is Afterpay?
  Afterpay is a service that offers you the ability to make purchases now and pay for them in four equal installments, due every two weeks, without any interest. The first installment payment is made at the time of purchase.
• How do I use Afterpay?
  To use Afterpay, just shop our website like you normally would and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order – easy!

  
  Afterpay is only eligible on orders between 35.00 USD and 1,000.00 USD. Afterpay can’t be used towards gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately. Once Afterpay has approved an order, the order details and order value cannot be changed. If items are not in stock or cannot be fulfilled, a refund is issued for them. Afterpay does not support adding items or changing the shipping address for orders that have already been placed. Customers need to place a new order for additional items.

  
  You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.Your payment schedule will be emailed to you. If you fail to make a payment, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid, but the late fees will not exceed 25% of the total order.

  
  For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form.
• How do I return an item purchased using Afterpay?

  Afterpay returns follow our standard return process. Refunds on orders placed using Afterpay will first be refunded from Buck Mason to Afterpay, and then to you. We cannot provide refunds in the form of cash or store credit.

  
  

  To start your return, click here.

Retail & Sizing

• What size am I?
  Sizing varies between styles. Check out our "Size Guide” with detailed product measurements on each product page. Additional fit information is included in the product description and details.
  
  If you have any sizing or fit questions, please reach out to us at style@buckmason.com and one of our stylists will assist you.
• Do you offer hemming services for jeans and pants?
  Yes, all jeans and pants purchased in stores at full price are eligible for our free hemming services and can be picked up in stores within 5 business days. Please note that our complimentary services do not include tapering or cinching - only hemming. Jeans and pants purchased online are not eligible to be mailed in for hemming, but you are more than welcome to visit your nearest Buck Mason physical store to drop off your pants for measurements and hemming.
• What fits are available in your jeans?
  We have three denim fits: Maverick Slim, Ford Standard, and the Full-Saddle. Our Maverick Slim is straight through the thigh and tapers at the knee. Our Ford Standard has more room in the thigh and stays straight through the calf. Our Full-Saddle is a true straight leg; a high rise and open through the hips and legs. Email us at style@buckmason.com to speak with one of our stylists for more clarification.
• What's the difference between Slub and Pima?
  Pima and Slub are the most similar, both being made of 100% cotton. A Slub is a build up of cotton along the fabric, resulting in the tiny horizontal stripes that you will notice throughout our slub fabric. There’s a nice texture when it comes to slub fabrics that you can really feel. The thickness and loosely knitted nature of slub tee subtly varies throughout the shirt, allowing it to really drape over your body when you put it on.
  
  Alternatively, there's Pima. Pima tees are more of a modern type of manufactured cotton. Pima tees have essentially eliminated slubs from appearing on the fabric. Instead of texture, you get a smooth hand feel. The fabric is wound tighter and more evenly compared to slubs, so these garments will hang off your body. Also, it's worth a mention that the colors available for Pima tees are arguably a bit more saturated than our Slub tees.
  
  

Other FAQs

• Do you offer any discounts or promotions?
  We are committed to high quality and good fit, 365 days a year. If you’ve found a coupon code online, chances are it is not an official Buck Mason coupon code. We will not honor any coupons that are not official or approved by Buck Mason.
• Do you offer price adjustments?
  Final sale items are not eligible for price adjustments.
• Where are your products made?
  Here at Buck Mason, we are constantly working to improve on the quality of our products. This means questioning, testing and refining our process time and again so that we can provide our customers with garments that last for the long haul. At times, this means producing garments locally within the US, while other times, it means finding best-in-class partners across the world. The decision to produce some of our products overseas was made so that we can deliver the highest quality garment that customers expect of Buck Mason.
• Who can I contact about press inquiries and partnerships?
  For press inquiries please contact media@buckmason.com.
• Do you have an affiliate program?
  We have a curated set of affiliate partners and are always looking to consider new additions to our network. Read more about our affiliates program here.
• Do you wholesale?
  Our products are only available on buckmason.com and our stores. However, we do accept bulk orders on a case by case basis. Email us at help@buckmason.com.
• Are you hiring?
  All of our active roles are posted on our Careers page. Please submit all job applications directly through the Careers page to make sure your application gets to the right person.