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Orders Shipping & Returns

  • All Day, All Week, All Year. We accept returns within 365 days of your purchase. The items must be unworn, unwashed and undamaged with original tags still intact.

    Due to the added complexity of shipping internationally, we are not able to provide complimentary return shipping for those outside of the United States. Customs duties and taxes are non-refundable through Buck Mason. These funds may be recoverable by contacting your local customs office directly.
  • We accept exchanges for the same item in a different size or color. If you would like to purchase a different item, you can return the original item in accordance with our return policy and place a new order.
  • To facilitate a return or exchange use the exchange form and pre-paid return label provided inside your package. Place the items you are returning or exchanging and the form in the box, attach the prepaid UPS return label included inside your order and drop it off at your local UPS store. Our team will take care of the rest. You will receive a confirmation email when your return has processed or when your exchange ships.
  • Returns are typically processed within 5-7 days of their arrival to our warehouse. You will receive a confirmation email confirming your return has been completed. Please allow up to 7 days after your return has processed for your bank to post your refund.
  • Please allow 7-10 days for your exchange to get back to us. Once received, exchanges are processed and shipped within 8-10 days.
  • We typically process all in-stock orders within 1-2 business days. Domestic orders ship via USPS or UPS and International orders are shipped via DHL express.
  • For online orders, if you receive a damaged, defective or incorrect item contact help@buckmason.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!
  • If you notice an error in your shipping address please contact help@buckmason.com within an hour of your order being placed.
  • You can track your package by clicking “track my order” in your shipping notification email. You can also access your tracking via the My Account page by clicking the tracking number associated with your order.
  • All packages include a pre-paid return label inside the black "thank you" envelope. If you lost your return label, please contact us and we can send you another one.
  • All domestic online orders are shipped via USPS or UPS depending on your selecting shipping option at checkout. Standard shipping ships within 48 hours and typically arrives within 8 days.
  • We currently ship to the 50 states, Puerto Rico, and Canada. ** Please note that as of December 1, 2018, due to the current economic climate, international orders are experiencing significantly higher tariff costs at this time and we are unable to ship to these locations. We sincerely apologize for the inconvenience. Please contact help@buckmason.com for more information. **

Retail & Sizing

  • Sizing varies between styles. See our "Fit Guide” with detailed product measurements on each product page. Additional fit information is included in the product description and details.

    If you have any sizing or fit questions reach out to us at style@buckmason.com and one of our stylists will assist you.
  • We have two denim fits. Slim and Standard. Our Slim Fit is straight through the thigh and tapers at the knee. Our Standard Fit has more room in the thigh and stays straight through the calf. Email us at style@buckmason.com to speak with one of our stylists.
  • Our slub tees are a loose-knit breathable cotton that has a noticeable texture to it, while our pima tees are a tighter knit, lightweight cotton that resembles a standard tee shirt but much softer. Both are cut the same and have the same fit.
  • Yes! Contact us at help@buckmason.com to request a pre-paid return label. Please include the address you will be shipping from & your order number in your email.
  • Yes! We accept returns and exchanges from online orders at all of our locations. For addresses and hours, please see our "Our Stores" page. Make sure you bring the items you’re returning and have your order number handy.

Other FAQs

  • Send an email to help@buckmason.com with your order number and we’ll do our best to cancel your order before it ships.
  • For press inquiries please contact media@buckmason.com.
  • Yup. Visit our affiliates page for more information.
  • Our products are only available via buckmason.com and our stores. We can accommodate some bulk order requests. For more info email us at bulk@buckmason.com.
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