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Orders Shipping & Returns

  • All Day, All Week, All Year. We accept returns within 365 days of your purchase for a full refund. All return items must be unworn, unwashed and undamaged with original tags still intact. Return shipping is complimentary within the US.

    Please note that all items will be inspected upon receipt and any items in unsuitable condition will be sent back to you. We do not provide complimentary return shipping for those outside of the US. Customs duties and taxes are non-refundable through Buck Mason.
  • We accept exchanges for the same item in a different size or color. If you would like to purchase a different item, you can return the original item in accordance with our return policy and place a new order.
  • To facilitate a return or an exchange, use the Return/Exchange form and pre-paid return label enclosed in your package. Send the items back using the pre-paid return label with the form clearly filled out enclosed. Drop your package off to your local UPS store and we’ll take care of the rest.

    You will receive a confirmation email when your return has been processed or when your exchange ships.

    Alternatively, you can make returns and exchanges at any Buck Mason store.
  • Returns are typically processed within 5-7 days of their arrival to our warehouse. You will receive a refund receipt via email when your refund is processed. Please allow up to 7 days after your return has processed for your bank to post your refund.

    Please take note of your tracking info so you can track your return package.
  • Once your package is received, exchanges are processed and shipped within 8-10 days. You will receive a confirmation email with new tracking information enclosed as soon as your exchange item is sent to you.
  • We typically process all in-stock orders within 1-2 business days (excludes weekends and holidays). We ship via USPS for all standard shipments and UPS for expedited shipments.
  • For online orders, if you receive a damaged, defective or incorrect item contact help@buckmason.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!
  • If you notice an error in your shipping address please call or email us at help@buckmason.com as soon as possible and we'll try our best to help you out.
  • You can track your package by clicking “track my order” in your shipping confirmation email.

    Please allow for 24-48 hours for your tracking information to populate.
  • All domestic online orders are shipped via USPS or UPS depending on your selection at checkout. Standard shipping ships within 48 hours and typically arrives within 8 days.
  • We currently ship to the 50 states, Puerto Rico, and Canada.

Retail & Sizing

  • Sizing varies between styles. See our "Fit Guide” with detailed product measurements on each product page. Additional fit information is included in the product description and details.

    If you have any sizing or fit questions reach out to us at style@buckmason.com style@buckmason.com and one of our stylists will assist you.
  • We have two denim fits. Slim and Standard. Our Slim Fit is straight through the thigh and tapers at the knee. Our Standard Fit has more room in the thigh and stays straight through the calf. Email us at style@buckmason.com to speak with one of our stylists.
  • Our slub tees are a loose-knit breathable cotton that has a noticeable texture to it, while our pima tees are a tighter knit, lightweight cotton that resembles a standard tee shirt but much softer. Both are cut the same and have the same fit.
  • Yes! Contact us at help@buckmason.com to request a pre-paid return label. Please include the address you will be shipping from & your order number in your email.
  • Yes! We accept returns and exchanges from online orders at all of our locations. Make sure to have your order number handy.

Other FAQs

  • We work hard to help get your order to you as quick as possible. As soon as your payment is accepted and your order is confirmed, it’s immediately in process to be shipped and there’s only a very small window of time where we can physically find your package and stop it from being sent out.

    If you need to make any changes to your order or cancel your order entirely, please call or email us at help@buckmason.com as soon as possible and we’ll try our best to help you out before your package ships!
  • For press inquiries please contact media@buckmason.com.
  • Yup. Visit our affiliates page for more information.
  • Our products are only available via buckmason.com and our stores.
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