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888-988-5560 Mon-Fri 9am - 5pm Pacific

Orders Shipping & Returns

  • We ship all domestic orders through UPS SurePost, which involves last-mile delivery by USPS. Standard shipping leaves our Los Angeles warehouse within 48 hours, and typically arrives within 2-8 days. Expedited orders are processed the same day for orders placed before 12 pm PST, or the following day if placed after 12 pm PST, and typically arrive in 2-3 days via UPS 2nd Day Air or USPS Priority Mail. Orders placed over the weekend and major holidays are fulfilled the next business day. Please note that orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. We fulfill orders from our retail store and shipping warehouse.

    COVID-19 Note: We have seen frequent shipping delays after packages leave our warehouse. Please allow up to 15 days of shipping time should you see any issues with tracking.
  • You can track your package by clicking “track my order” in your shipping confirmation email. It will take a day or two for your tracking information to populate.
  • We currently ship within the United States and following international countries: Canada, Finland, France, Germany, Greece, Iceland, Ireland, Italy, New Zealand, Norway, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom.
  • International taxes, border clearance fees, tariffs and value-added tax (VAT) will be calculated into your final order total during checkout. They are based on the individual product's country of origin and the classification of that merchandise and calculated by our shipper in accordance with the destination country’s tax regulations. No further fees will be charged at the time of delivery.
  • For online orders, if you receive a damaged, defective or incorrect item, reach out to us at help@buckmason.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!
  • Sorry, we currently do not offer a gift option, but we do have gift cards.
  • If you see an error in your shipping address or want to modify/cancel your order, please call us at 888-988-5560 or email us at help@buckmason.com as soon as possible and we'll try our best to help out. We fulfill our orders as quickly as possible and cannot promise that we’ll be able to stop your package from being sent out in time to change the address or cancel.
  • Please take a look at your tracking number to make sure there wasn't a delay before reaching out to us at help@buckmason.com. Please also check with your neighbors to see if they may have accidentally picked up your package.
  • We offer gift cards in both physical and digital forms. Both can be redeemed either in store or online with the unique code located either on the physical gift card or in the email you receive with the digital gift card. Physical gift cards purchased online will be shipped within 48 hours and received in 2-8 business days, unless expedited. Digital gift cards will be emailed shortly after check out is completed online. Coupons and discounts cannot be applied to Gift Card purchases. Gift Cards are non-refundable and can only be redeemed online and in-store. Sales tax will not be applied to Gift Card purchases. If other merchandise is included in your order, tax will apply only to those items.
  • All Day, All Week, All Year. We accept returns within 365 days of your purchase for a full refund. All return items must be unworn, unwashed and undamaged with original tags still intact. Return shipping is complimentary within the US.

    All items are inspected upon receipt to identify potential misuse or abuse of our return policies, and any item in unsuitable condition will be sent back to you. We do not provide complimentary return shipping for those outside of the US. Customs duties and taxes are non-refundable through Buck Mason.
  • We accept exchanges for the same item in a different size or color. If you’d like to purchase a different item, you may return the original item in accordance with our return policy and place a new order or call our Customer Experience team for support at 888-988-5560.

    The above applies to all purchases excluding special events, where return policy will be indicated on your receipt.
  • Use the Return/Exchange form and pre-paid return label enclosed in your package. Send the items back using the pre-paid return label with the form clearly filled out enclosed. Drop your package off to your local UPS store and we’ll take care of the rest.

    You will receive a confirmation email when your return has been processed or when your exchange ships.

    Alternatively, you can make returns and exchanges at any Buck Mason store.

    At this time, we are unable to cover the cost of return shipping on international orders. To initiate an international return, please contact us at help@buckmason.com
  • Returns are typically processed within 3-5 days of their arrival at our warehouse. You will receive a refund receipt via email when your refund is processed. Refunds are generally posted to bank accounts within 2-3 business days.

    Please take note of your tracking info so you can track the status of your return package.
  • Once your package is received, exchanges are processed and shipped within 2-4 days. You will receive a confirmation email with new tracking information enclosed as soon as your exchange item ships.
  • Afterpay is a service that offers you the ability to make purchases now and pay for them in four equal installments, due every two weeks, without any interest. The first installment payment is made at the time of purchase.
  • To use Afterpay, just shop our website like you normally would and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order – easy!


    Afterpay is only eligible on orders between 35.00 USD and 1,000.00 USD. Afterpay can’t be used towards gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately. Once Afterpay has approved an order, the order details and order value cannot be changed. If items are not in stock or cannot be fulfilled, a refund is issued for them. Afterpay does not support adding items or changing the shipping address for orders that have already been placed. Customers need to place a new order for additional items.


    You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.Your payment schedule will be emailed to you. If you fail to make a payment, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid, but the late fees will not exceed 25% of the total order.


    For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form.
  • Afterpay returns follow our standard return process. Refunds on orders placed using Afterpay will first be refunded from Buck Mason to Afterpay, and then to you. We cannot provide refunds in the form of cash or store credit.

Retail & Sizing

  • Sizing varies between styles. Check out our "Size Guide” with detailed product measurements on each product page. Additional fit information is included in the product description and details.

    If you have any sizing or fit questions, please reach out to us at style@buckmason.com and one of our stylists will assist you.
  • Yes, all jeans and pants purchased in stores at full price are eligible for our free hemming services and can be picked up in stores within 5 business days. Please note that our complimentary services do not include tapering or cinching - only hemming. Jeans and pants purchased online are not eligible to be mailed in for hemming, but you are more than welcome to visit your nearest Buck Mason physical store to drop off your pants for measurements and hemming.
  • We have two denim fits: Slim and Standard. Our Slim Fit is straight through the thigh and tapers at the knee. Our Standard Fit has more room in the thigh and stays straight through the calf. Email us at style@buckmason.com to speak with one of our stylists for more clarification.
  • Pima and Slub are the most similar, both being made of 100% cotton. A Slub is a build up of cotton along the fabric, resulting in the tiny horizontal stripes that you will notice throughout our slub fabric. There’s a nice texture when it comes to slub fabrics that you can really feel. The thickness and loosely knitted nature of slub tee subtly varies throughout the shirt, allowing it to really drape over your body when you put it on.

    Alternatively, there's Pima. Pima tees are more of a modern type of manufactured cotton. Pima tees have essentially eliminated slubs from appearing on the fabric. Instead of texture, you get a smooth hand feel. The fabric is wound tighter and more evenly compared to slubs, so these garments will hang off your body. Also, it's worth a mention that the colors available for Pima tees are arguably a bit more saturated than our Slub tees.

  • For sure. Reach out to us at help@buckmason.com to request a pre-paid return label. Please include the address you will be shipping from, as well as your order number in your email.
  • Definitely. We accept returns and exchanges from online orders up to 365 days from the date of purchase at all of our locations. Make sure to have your order number handy. Online orders can be returned in stores free of charge.

Other FAQs

  • We are committed to high quality and good fit, 365 days a year. If you’ve found a coupon code online, chances are it is not an official Buck Mason coupon code. We will not honor any coupons that are not official or approved by Buck Mason.
  • Final sale items are not eligible for price adjustments.
  • Here at Buck Mason, we are constantly working to improve on the quality of our products. This means questioning, testing and refining our process time and again so that we can provide our customers with garments that last for the long haul. At times, this means producing garments locally within the US, while other times, it means finding best-in-class partners across the world. The decision to produce some of our products overseas was made so that we can deliver the highest quality garment that customers expect of Buck Mason.
  • For press inquiries please contact media@buckmason.com.
  • We have a curated set of affiliate partners and are always looking to consider new additions to our network. Read more about our affiliates program here.
  • Our products are only available on buckmason.com and our stores. However, we do accept bulk orders on a case by case basis. Email us at help@buckmason.com.
  • All of our active roles are posted on our Careers page. Please submit all job applications directly through the Careers page to make sure your application gets to the right person.
  • When will my masks ship?
    Your shipping window was indicated on the product page at the time of purchase, and is included in your order receipt. If you are unable to find your receipt, reach out to us at help@buckmason.com with your order number and we can provide you with your shipping window. Shipping is 2-8 days from when masks leave our warehouse, not from the time of order. You will receive an automated email with shipping information once your items are ready to leave our warehouse.

    Where are your masks made?
    We make around a half million products per year in the USA, and we appreciate anyone who supports domestic manufacturing. While some of our masks are made here, we’ve also tapped into our global supply chain to produce masks in Indonesia. We’re shipping them as they arrive, so currently there is no option to select country of origin. We’re simply supplying masks as fast as possible.

    Please tell me more about your masks.
    Our masks are made from double-layered poly/rayon that’s coated with an odorless, antibacterial agent. The two-ply construction lowers the chances of bacterial particles from passing through, but it does not eliminate the risk entirely. So they’re not as powerful as medical-grade materials, but are reusable, comfortable and a good alternative as medical-grade masks should be reserved for those on the frontlines at hospitals and medical centers. When purchasing a pack of our masks, we are matching the sale with a donation, one-for-one.

    Can I return or exchange my masks?
    All mask orders are final sale, as listed on our website at the time of purchase and in your receipt. We are unable to accept masks as returns due to safety/sanitary reasons.

    How do I wash my masks?
    We recommend that you wash them upon receiving them - you can put them in the washing machine with hot water and detergent, and we recommend that you hang dry them. Do not wash them more than 30 times, as the anti-microbial protection will wear down after 30 washes. After 30 washes, the masks can still be used to prevent you from touching your face, but do note that the protective coating will have washed out.

    Can my masks ship sooner?
    We are shipping masks out as they become readily available on a first-order-first-ship basis. We have received an overwhelming number of requests for prioritized orders, and at this time we are unable to satisfy these requests. Once your pre-order is placed, you will be in our shipping queue.